Frequently Asked Questions


A load of laundry generally weighs anywhere from 10-15 lbs. You can think of one load of laundry as a group of clothes you would wash together in a single wash. 

Turnaround time is 24-48 hours depending on the amount of loads and any a-la-carte dry cleaning services you requested.

Once we receive your order, we will pick up your laundry during the time window you've selected. You will place your laundry outside of your front door in a TGB laundry bag or whatever laundry hamper you already have (if you're a first-time customer). 

We are happy to replace your bag at your next scheduled pickup for an additional cost of $5. You can include a note in the notes section at checkout, or ask your delivery driver.